Refund Policy

Nubee 🤍

Refund Policy

Last updated: June 2026

Your satisfaction and trust are important to us. Here are, clearly stated, the conditions under which you can cancel an order, return a product, and be reimbursed.

1. Right of withdrawal (14 days)

In accordance with articles L.221-18 and following of the Consumer Code, you have a period of fourteen (14) days from the receipt of your product to withdraw, without having to give any reason or pay any penalty. For pre-orders, this period runs from the effective delivery of the product.

2. Cancel a pre-order before shipping

As long as your pre-order has not been shipped, you can cancel it at any time and obtain a full refund of the amounts paid. Simply send us a request to boutique@nubeebox.com stating your order number.

3. How to exercise your right of withdrawal

  1. Notify us of your decision by email to boutique@nubeebox.com, stating your name and your order number (you can use the template below).
  2. We will provide you with the address and instructions for return.
  3. Return the product within 14 days of your notification.
Withdrawal form template

To the attention of NUBEE — 204 Boucle du Monge, 24540 Saint-Romain-de-Monpazier — boutique@nubeebox.com

I hereby notify you of my withdrawal from the contract for the order below:
— Ordered on / received on: __________
— Order number: __________
— Customer name: __________
— Customer address: __________
— Date: __________

4. Return conditions

  • The product must be returned complete, in a condition allowing its resale (undamaged, with its accessories, instructions, and original packaging as much as possible).
  • Your liability may be incurred in the event of depreciation of the product resulting from handling other than that necessary to establish its nature and characteristics.
  • Return shipping costs are your responsibility, except in the case of a defective or non-compliant product, or an error on our part.

5. Refund terms and deadline

You will be reimbursed for all amounts paid, including initial standard shipping costs, no later than fourteen (14) days after the date on which we are informed of your decision to withdraw. We may, however, defer reimbursement until the product is recovered or until you have provided proof of its shipment.

The reimbursement is made using the same payment method as that used for the order, unless expressly agreed otherwise, and without additional fees.

6. Defective or non-compliant product

If the product received is defective, damaged, or not compliant with your order, contact us at boutique@nubeebox.com attaching photographs if possible. We will, as appropriate, repair, replace, or reimburse the product, at no cost to you, under the legal guarantee of conformity. Return shipping costs for a defective product are at our expense.

7. Exclusions

In accordance with the law, the right of withdrawal does not apply to goods made to your specifications or clearly personalized, nor to audio recordings provided on physical media and unsealed after delivery.

8. Contact us

For any questions regarding a refund or return: boutique@nubeebox.com — 07 82 66 01 64. We make it a point of honor to respond to you with care and kindness.